30-Day Money-Back Guarantee*
Our customers are eligible for a refund within 30 days, in the following cases:
1. Incorrect/Damaged Book
If you receive the incorrect book or if it arrives damaged due to an error on our part, you are eligible for a full refund of the purchase price, including original shipping costs, in addition to return shipping equal to the original charge.
To receive a refund, you must return your item directly to us within 30 days of the estimated delivery date and in the same condition you received it in.
Your refund will be processed to your credit card as soon as we receive the book back. If the book doesn’t arrive within the provided timeframes (30 days for domestic returns and 90 days for international returns) and tracking is not provided, the refund will be cancelled.
2. Book Did Not Arrive
If your book has not arrived 14 days past the estimated delivery date, up until 30 days past, you are eligible for a full refund of the purchase price, including original shipping costs. For example, when the estimated delivery date is March 1st, the return can be initiated between March 14th and April 1st. If we provide tracking information indicating the book has arrived, the return is void.
In cases where the book is returned to us for any of the following reasons, the refund price includes book price only: incomplete address, unclaimed, returned to sender, or similar.
* Please note that all sales of ebooks are final. Refunds are only applicable in case the downloaded file is bad or corrupt.
Al-Zaytouna Centre for Studies and Consultations